Tenant's guide to renting
Once you have viewed and express an interest in taking a property, we will ask you to complete a brief initial application form so we can get to know you a little better and discuss your application with the Landlord.
We also require:-
- Photo ID – Passport, Drivers licence, National identity card, Biometric Residence Permit, and/or your UK Birth or adoption certificate, a Permanent residence card, Biometric immigration document, certificate of registration or naturalisation as a British Citizen.
- Proof of your current address – recent utility bill or letter from an official source (within the last 3 months). Other documents may be acceptable, please ask us for details.
If you do not have a UK passport and are not from the European Economic Area (EEA), we will require:-
- A valid Visa or Passport stamp, Biometric Residence Card or other documents that show you have short term or indefinite leave to remain in the UK
The property is taken 'as seen', unless otherwise agreed by Marriotts or the Landlord in writing.
If any of the following apply to you, the Landlord may accept your application if you have a suitable guarantor:-
- You are unable to prove your income
- You are employed on a zero hour or temporary contract
- You are in receipt of housing benefit/local housing allowance (LHA) or other benefits
- Have an income that does not meet the required affordability level for the property you apply for
- You have a poor credit record
A guarantor will be asked to honour your financial obligations in respect of your tenancy if you are ever not able to. Please speak to us if you think you may need a guarantor, not all landlords will accept applications with a guarantor and we will need to check if this option will be considered.
At the point the Landlord accepts your application we will email you a link and ask you to complete a full application online, if you require a guarantor we will also ask them to complete the same form.
In order to confirm you are able to meet the rental commitment, we will assess your suitability by obtaining references.
We use an external referencing company called Ittria who aim to complete the process as quickly as possible. Ittria will carry out a credit check, contact your employer and your current landlord (if applicable) before sending us a final report with the results of your references once completed.
This process usually takes between 2-5 days dependant on how quickly your referees respond.
Setting a move in date
Upon receipt of satisfactory references, we will be in contact to confirm a tenancy commencement date.
We will draw up a legally binding tenancy agreement and make arrangements for you to attend the office or to meet you at the property for you to sign this, and agree the inventory and schedule of condition for the property (if applicable).
Most residential properties are let on an Assured Shorthold Tenancy (AST), there are some exceptions which we will inform you of if applicable to your tenancy.
The initial pre tenancy sign in payment, including your first months rent and security deposit must be paid in cleared funds.
We accept payment by debit card, bankers draft or building society cheque, bank transfer (5 working days prior to your tenancy commencement date), or why not use our easy online payment option. With regret we cannot accept rent or deposit payments by credit card or cash.
We will provide you with the details of the bank account your ongoing rental payments should be paid to, normally rents are payable monthly in advance by bankers standing order, unless agreed otherwise.
Rents are usually exclusive of council tax and utility bills, unless otherwise stated.
You will pay a security deposit upon moving into your chosen property; please see our individual property listings for details of the deposit amount for your chosen property.
All being well we anticipate returning your full deposit at the end of your tenancy, however should any deductions be necessary, we will discuss and agree these with you at the time.
Your deposit will be protected in a government approved scheme for the duration of your tenancy. We will register your deposit with The Dispute Service (TDS) or Deposit Protection Scheme (DPS), dependent on the service we provide to your landlord.
We strongly advise you take out specialist tenant contents insurance to protect your belongings during your tenancy. The landlord will insure the building.
Marriotts are able to refer you to a company offering contents cover for tenants with the additional benefit of accidental cover for the landlord’s fixtures and fittings during the tenancy, giving you peace of mind should an accident occur. The benefit of such insurance may allow you to make a claim against the policy, rather than a deduction from your deposit being necessary at the end of your tenancy.
Move in day
In most cases we will meet you at the property on the day you are moving in with an inventory of the property fixtures and fittings, schedule of condition and photographs. We will agree the inventory with you and complete the check in, including reading the gas, electric and water meters, prior to handing over the keys.
You will be expected to leave the property as recorded in the inventory, with an allowance for wear and tear dependent on the length of your tenancy, so it is very important that you check this document.
Do remember to have your post forwarded to your new home and change your address; we will take care of notifying the utility suppliers with the meter readings but advise that it is your responsibility to ensure that the accounts are set up and you make payment during the tenancy.
If we manage the property you move in to, you can be confident in the knowledge that our team of dedicated experienced property managers will be on hand to promptly deal with any queries regarding your tenancy, or should you encounter anything in your home that isn’t working as it should be. Report a maintenance issue to us or call us on 0115 911 4141.
Please let us know of any problem as soon as possible so we can deal with it appropriately, and if necessary arrange for one of our network of trusted and reliable contractors to attend the property.
We will come and visit you during your tenancy to ensure everything is going well, and to help ensure the maintenance of the property is being kept in hand.
Out of hours
If you require emergency out of hours attention during your tenancy and you live in a property we fully manage, please refer to your welcome pack, or call 0115 911 4141 where an emergency phone number will be provided.
If we do not manage the property you live in, please contact your landlord directly with the details provided to you at the commencement of your tenancy.
If you decide to move out of your rented property, you will need to serve written notice in accordance with the terms of your tenancy agreement. If you are unsure please discuss this with us and we will be able to advise you.
We will arrange to carry out a final inspection of the property once you have vacated and we hope to find that everything is satisfactory so we can arrange for the prompt return of your deposit.
With this in mind, prior to your move we would advise you to refer to the original inventory and ensure the property is left in a professionally clean and tidy condition, including the carpets, as any dilapidations recorded will be charged against your deposit. Please download our guide for vacating tenants here.
If you need a reference for your new landlord or mortgage provider we are happy to provide one.
Find out what our customers are saying
To Emma, many thanks for all your help in making my move to Lavender Close, you are so cheerful and very friendly. Thank you for all the help you have given me.Mrs H.