We want you to be happy in the home you live in. If we manage the property you can be confident in the knowledge that our team of friendly, dedicated and experienced property managers will be on hand to promptly deal with any queries regarding your tenancy, or should you encounter anything that isn't working as it should be.
Please let us know of any problem you encounter as soon as possible so we can deal with it appropriately, and if necessary arrange for one of our network of trusted and reliable contractors to attend.
If we do not deal with the day to day management of the property, please contact your landlord directly with the details provided to you at the commencement of your tenancy.
Out of hours
If you live in a property we fully manage and require emergency out of hours attention during your tenancy - please refer to your welcome pack to check if your Landlord has a Domestic Emergency Assistance policy, or call 0115 911 4141 where an emergency phone number will be provided.
If we do not manage the property you live in, please contact your landlord directly with the details provided to you at the commencement of your tenancy.
Find out what our customers are saying
Suzie, thank you very, very much for your help, it’s been extremely appreciated.Ms H.